Another Reason Why Arizona Businesses Should Mediate in the Workplace and Train Employees in Conflict Resolution

Arizona Businesses have many good reasons to promote peace and conflict resolution in the workplace; as reported in a previous article , conflict in the workplace costs businesses a lot of money.  Conflict results in higher employee turnover, more failed projects and costly litigation.

A new study gives businesses one more reason to support good relations at work:  their employees will live longer.  As reported by Denise Mann in USA Today on August 12, 2011, a new Israeli study published in Health Psychology, demonstrated just this.  The study tracked 820 adults over 20 years.  Those who lacked emotional support at work had a 140 percent increased chance of dying over the next 20 years.

The reporter quoted New York psychiatrist Alan Manevitz to support this point:  “Being happy at work can be a huge productivity booster, and happy people work better with others, are more creative, have more energy, get sick less often, learn faster and worry less about mistakes…”

The article points to companies like Google and Zappos, which pay particular attention to the emotional well being of their employees.  Dr. Manevitz notes that these companies do not abide by the hierarchies you see in other companies, so employees can approach each other without worry.

So what can you do if you are a business owner or a human resource professional?  Set up a workplace that encourages good relations and a supportive environment.  One suggestion is to train your employees on how to avoid conflict and resolve it quickly and amicably when it occurs.  Another suggestion is to promptly call in a mediator (a neutral person trained in conflict resolution) to help resolve employee conflicts.  Both the employees and the company will benefit.

Alona M. Gottfried is a mediator, conflict resolution trainer and attorney in Arizona.  If you have questions about mediation, she can be reached at: 480-998-1500 or  This is a general interest article only and is not intended to be legal advice.  See a legal professional before making legal decisions. 


Simmons & Gottfried, PLLC
8160 E. Butherus Dr., Suite #7
Scottsdale, AZ 85260

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Simmons & Gottfried, PLLC
8160 E Butherus Dr, Suite #7 Scottsdale, AZ 85260
Phone: (480) 998-1500