Listening – A Necessary Tool For Conflict Resolution In Mediation

  One of the principals of good communication and conflict resolution is listening.  How many of us really listen?   We think we are listening when all we are really either:  (1) thinking of our response to what we think the other person is saying; (2) hearing only what we want to hear to confirm what we already believe; or (3) deciding what we should eat for dinner that night. What does it mean to really listen?  Read carefully this definition by Mark Nepo: "To listen is to … [Read more...]

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